Terms & Conditions

Last updated: September 2026

These Terms & Conditions ("Terms") govern your use of the VOWTECH website (vow-tech.com) and any IT support, managed services, cybersecurity, networking, or consulting services ("Services") provided by VOW Technologies ("VOWTECH", "we", "us", "our") to clients in Abu Dhabi, Dubai, Sharjah, Ajman, Al Ain, Ras Al Khaimah, Fujairah, Umm Al Quwain, and elsewhere in the UAE. By using our website or engaging our Services, you agree to these Terms.

1. Services

Specific scope, deliverables, service levels, and pricing for any engagement are defined in the applicable signed proposal, quotation, or service agreement between VOWTECH and the client. Where a conflict exists between these Terms and a signed service agreement, the signed agreement takes precedence for that engagement.

2. Quotations & Payment

Quotations issued by VOWTECH are valid for the period stated on the quotation, or 30 days if unstated. Payment terms are agreed per engagement and specified on invoices; unless otherwise agreed in writing, invoices are due within 30 days of issue. VOWTECH reserves the right to suspend services for accounts with significantly overdue payments, following reasonable prior notice.

3. Client Responsibilities

Clients are responsible for providing accurate information necessary to deliver the Services, reasonable access to premises and systems where required, and timely decisions or approvals needed to keep a project or support engagement on schedule. Delays caused by incomplete information or access may affect delivery timelines.

4. Service Levels & Availability

Where a service level agreement (SLA) forms part of a signed engagement, VOWTECH will use reasonable efforts to meet the response and resolution targets defined in that SLA. Except where expressly guaranteed in a signed agreement, VOWTECH does not warrant uninterrupted or error-free operation of any third-party hardware, software, internet service, or cloud platform outside our direct control.

5. Intellectual Property

All content on the VOWTECH website, including logos, text, and graphics, is the property of VOWTECH or its licensors and may not be reproduced without permission. Deliverables created specifically for a client under a signed engagement are governed by the intellectual property terms in that agreement.

6. Confidentiality

VOWTECH treats client systems, data, and business information encountered during the course of providing Services as confidential, and will not disclose such information to third parties except as required to deliver the Services, with client consent, or as required by UAE law.

7. Limitation of Liability

To the maximum extent permitted under UAE law, VOWTECH's liability for any claim arising from the Services is limited to the fees paid by the client for the specific service giving rise to the claim in the preceding 12 months. VOWTECH is not liable for indirect, incidental, or consequential losses, including loss of profit or data, except where such exclusion is not permitted by applicable law.

8. Termination

Either party may terminate an ongoing service agreement in accordance with the notice period specified in that agreement. VOWTECH reserves the right to suspend or terminate services immediately in cases of non-payment, misuse of our systems, or breach of these Terms.

9. Governing Law

These Terms are governed by the laws of the United Arab Emirates and the applicable regulations of Abu Dhabi Emirate. Any disputes arising from these Terms or our Services will be subject to the exclusive jurisdiction of the competent courts of Abu Dhabi, UAE.

10. Contact Us

Questions about these Terms can be directed to VOWTECH at info@vow-tech.com, +971 58 181 6887, or Al Zahiyah - E16 02, Abu Dhabi, UAE.