Privacy Policy

Last updated: September 2026

VOW Technologies ("VOWTECH", "we", "us", "our") respects your privacy and is committed to protecting the personal data of visitors to our website (vow-tech.com) and our clients across Abu Dhabi, Dubai, Sharjah, Ajman, Al Ain, Ras Al Khaimah, Fujairah, and Umm Al Quwain. This Privacy Policy explains what information we collect, how we use it, and the choices you have, in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021, "PDPL").

1. Information We Collect

We may collect the following categories of information when you use our website, request a quote, book a consultation, or engage VOWTECH for IT services:

• Contact details — name, company name, job title, email address, and phone number submitted via our contact, appointment, or quote request forms.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools (including Google Analytics).
• Service-related data — information you share with us in the course of delivering IT support, managed services, or consulting engagements, which may include system configuration details necessary to provide the service.
• Communications — records of emails, WhatsApp messages, and calls exchanged with our team for support and quality purposes.

2. How We Use Your Information

• To respond to enquiries, prepare quotations, and schedule consultations or site visits.
• To deliver, manage, and support the IT services you have engaged us for.
• To send service updates, invoices, and — where you have opted in — occasional marketing communications about VOWTECH's services.
• To improve our website and services through aggregated, anonymised analytics.
• To comply with our legal, regulatory, and contractual obligations in the UAE.

3. Legal Basis & Data Sharing

We process personal data on the basis of your consent, the necessity of processing to perform a contract with you, or our legitimate business interests as an IT services provider. We do not sell personal data. We may share information with trusted third-party sub-processors (such as cloud hosting, backup, or software vendors) strictly to the extent required to deliver our services, and only under confidentiality obligations consistent with this policy.

4. Data Retention & Security

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by UAE law. VOWTECH applies industry-standard technical and organisational safeguards — including access controls, encryption in transit, and monitored infrastructure — to protect personal data against unauthorised access, loss, or misuse, consistent with our own cybersecurity practice.

5. Cookies

Our website uses cookies and similar technologies to operate correctly, remember your preferences, and understand how visitors use our site through analytics. You can control or disable cookies through your browser settings; disabling cookies may affect some site functionality.

6. Your Rights

Under the UAE PDPL, you may have the right to request access to, correction of, or deletion of your personal data, to object to certain processing, and to withdraw consent for marketing communications at any time. To exercise any of these rights, contact us using the details below.

7. Contact Us

For any questions about this Privacy Policy or how your data is handled, contact VOWTECH at info@vow-tech.com, call +971 58 181 6887, or write to us at Al Zahiyah - E16 02, Abu Dhabi, UAE.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date above indicates the most recent revision. We encourage you to review this page periodically.